Introducing 24 7 Phone Support
The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. One thing to note is that you can only request a call while logged into an active Robinhood account. In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system. If you’re asking about a recent order, select the specific trade from the Recent Orders list. This will open a Tell Us More list that lets you select the nature of your question. If you’re on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience.
Access to only low-quality IPOs
Serving our customers through this volume has meant it has taken us longer than usual to respond, and we know this has been frustrating. Rest assured, we are working diligently to get back to you and resolve any issues as fast as we can. We’re also helping our customers correctly identify their problems, solving them with minimal friction, and prioritizing the most time-sensitive or urgent cases.
We’re also hard at work to reduce the time it takes to respond to customers. Our support team is available daily to help our customers and operate around the clock for the majority of case types. This year, we’ve seen a significant increase in interest in and activity on our platform.
When Robinhood launched a mobile app meant xcritical scam to revolutionize stock trading, its modern fintech vibe was all the rage. But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Say Technologies, LLC provides technology services for shareholder engagement and communication.Sherwood Media, LLC produces fresh and unique perspectives on topical financial news.
We plan to more than double the number of full-time registered reps at Robinhood throughout 2021, and will expand to new geographies to support this hiring goal. We’ll continue to use automation and machine learning to help us offer you more timely and customized support. We’ve always sought to make Robinhood a different kind of brokerage—one built for everyone. But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with Robinhood.
We’re committed to being there for our customers, and we think 24/7 phone support is an important step towards expanding reliability, accessibility and understanding of our service and of the financial markets. According to Robinhood, broader phone support accessibility is in the works. Over the past year, we’ve accelerated our investments in customer support. We believe great customer service incorporates a combination of real people and the best technology, and we continue to invest in both. Here’s an update about how we’re continuing to improve the support we provide to you.
(It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable. And since that time wasn’t spent enduring bad synthpop and jumping at every break in the music, it was far less annoying than being on hold the whole time. Securities trading offered through Robinhood Financial LLC, Member SIPC, a registered broker-dealer, and a subsidiary of Robinhood Markets, Inc.
Support hours
Expanding access means making sure we’re there for you when you need us. We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial. Our team of customer support representatives are here to support you on your journey, no matter who or where you are.
Our Investments in Customer Support
Alvan Chow, a 27-year-old who trades stocks and derivatives on Robinhood – including Reddit-favored GameStop (GME) – said the new phone support feature is a move in the right direction. 24/7 access to chat or phone support can be reduced or unavailable during periods of high demand, market volatility, systems upgrades, or maintenance. A Robinhood spokesperson also said Robinhood is on pace to more than double its support staff from 2020. According to a blog post in June, Robinhood has 2,700 employees working in customer service. We know having to connect with someone on the phone to get support you need is not always the most convenient option.
That makes us the first xcritical courses scam major crypto platform to roll out 24/7 phone support. Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies.
So long as Robinhood keeps up the quality, this could signal a whole new level in customer satisfaction for the company. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. In 2020, we more than tripled the size of our full-time customer support team, and hired hundreds of new registered financial representatives to help customers with their account issues. We opened new offices in Tempe, AZ, Southlake, TX, and Denver, CO to create additional centers of excellence for customer support, and continued to grow our customer support team in Lake Mary, FL. A self-custody cryptocurrency wallet, Robinhood Wallet, and related services are offered through Robinhood Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). Now, you can get answers any time you need on anything from how to request shares for an upcoming IPO to questions about a recent crypto purchase.
- Despite its reputation for being extremely online, Robinhood’s new customer service system is pretty old school.
- We know having to connect with someone on the phone to get support you need is not always the most convenient option.
- And last week, we rolled out live phone support to customers needing assistance with account security.
- However, the company recently told Reuters Tuesday that the average customer service wait time lately for crypto questions was 30 minutes.
The request-only process may eliminate the hold music — but not the wait. Robinhood claims the average call-back time is around 30 minutes, which isn’t ideal, but not the worst wait you could see for a financial product (looking at you, credit card companies). Robinhood’s first product was commission-free trades of stocks and exchange-traded funds. Over the coming months, we’ll expand across a number of additional situations, including trading and transfer issues. That’s why we designed our chat support to be straightforward and at your fingertips whenever you need.
Despite its reputation for being extremely online, Robinhood’s new customer service system is pretty old school. They’ll receive a notification when their chance to speak to a representative is coming up, along with the number the trained agent will be calling from. The customer service agent was helpful xcritical official site and seemed adequately knowledgeable, and they had no problem answering my basic questions.
Leave a Reply